Nowadays, artificial intelligence is a trending topic. Artificial intelligence is no longer simply a sci-fi notion reserved for Hollywood blockbusters; in recent years, it has emerged as a popular issue with several practical applications.
You may have read or heard about the ChatGPT bot, an AI-generated art platform called Dall-E, or how it can have real conversations and write song lyrics in the manner of your favorite bands. Nevertheless, with all the discussions about AI’s future that occur every day, it’s easy to forget about the smaller-scale ways that AI might help your company.
Every organization wants you to keep looking for opportunities to step away from routine chores so you can concentrate on the more important ones. See it as the evolution from the worker to the independent contractor to the AI: increased productivity, simplified daily activities, and strategic thinking. What level of dedication is expected of you as a company owner, and how might AI assist you?
What is artificial intelligence (AI)?
According to its definition, artificial intelligence is “the theory and development of computer systems able to do activities that typically require human intellect.” There are several levels of sophistication, from being able to do simple administrative chores to drawing valid judgments about intricate ideas.
Machine learning is a subfield of artificial intelligence that deals with specially trained computers that can keep becoming smarter the more data they analyze on their own. AI for the goal of increased human effect has been used by my own firm in the healthcare sector, which has been crucial in guaranteeing the most customized service to match individual demands.
Use of AI
Apart from industry-specific uses, the majority of us currently make use of AI in some way in our everyday lives, whether it is via Google searches, predictive text, or suggested playlists on music streaming services. But, the discussion around more sophisticated applications like face recognition and self-driving automobiles is likewise becoming more and more influenced by AI. Yet a lot of us are unaware that AI is more widely used in the workplace than you may imagine — and not in a scary, post-apocalyptic sense.
Service to customers and success
Customer service has always been and always will be king, which is an unchanging reality. The need for a personal, human touch cannot be emphasized, but AI may make a significant contribution to bettering customer service in general.
It may primarily assist personnel in handling fewer queries and streamlining processes. A chatbot, an automated messaging service that may assist with things like shipment updates, order timeframes, and product information, is often used by companies as the initial point of contact for any queries. It may be configured to respond to simple questions or customize user information and incorporated into a variety of businesses. They can even react in many languages, expanding your customer care options internationally.
AI may be helpful when it comes to customer success, which is the proactive effort done with clients to guarantee their contentment and retention of services. Instead than taking the place of a customer care representative, AI may gather vital data that helps to tailor the client experience. AI can utilize data to generate forecasts, pinpoint problem areas, and even suggest future service developments by providing 360-degree insight. Everything is done to maintain the customer’s satisfaction.
Replacing email correspondence
Even the most well-organized teams may fall apart rapidly when they get a large number of client emails where you have to keep track of purchases, inquiries, tracking numbers, and many other things. In addition to being logistically difficult, managing so many microtasks correctly and swiftly may also be irritating for the consumer.
An email bot, on the other hand, may automate the whole customer support process. It may do things like react to inquiries about price, provide updates on the status of orders, or refer more complicated issues to your staff. Some bots can even detect language and tone to avoid aggravating the situation by responding in a too-upbeat manner. This reduces the amount of time customer service representatives must spend responding to routine inquiries that can be answered automatically.
Promotion and sales
Have you ever considered where your firm would be now if you didn’t spend so much time on administrative tasks? AI has several uses in the marketing industry, where innovation is valued yet email overload is a common problem.
The main advantage is that because AI interaction and decision-making are based on factual facts like prior usage, historical purchases, and surveys, programs are able to get sales insights that a person could never have. Lead generation and lead scoring may be aided by this before choosing the best marketing approach. According to a report, 61% of sales teams that used automation in the sales process outperformed their revenue targets.
Writing blogs and SEO
By now, everyone is aware that helping artificial intelligence optimization and blog posts for SEO is a science that is ever-evolving. AI tools are becoming more sophisticated and capable of producing clear, factually accurate, and lively copy for your business.
One of the most difficult aspects of blogging is consistency, but AI can help you produce more because it can write and edit posts much faster. The marketing team can refine, supplement, and polish off strong copy frameworks for ads, marketing emails, social media copy, and explainers by simply entering keywords and a brief.
While AI hasn’t fully replaced employment (yet), it may certainly make our duties at work much simpler. It allows businesses to stop checking emails and start thinking forward by giving them more time for innovation, strategy, and long-term planning.